Manager – Line Management

Job purpose

The Line Manager is fully in charge of his service. This includes the operations, delivering a proper service to customers and optimizing the financial results of his service.

Main Tasks And Responsibilities

• The Line Manager is fully in charge of his service. This includes the operations, delivering a proper service to customers and optimizing the financial results of his service.
• She/he coordinates the activity of main suppliers, which are: ship agents, terminals, vessels, bunker traders.
• She/he makes sure that the service is performed as per proforma set schedule and takes appropriate actions in case of non-compliance.
• he makes sure that vessels are always well utilized and takes appropriate actions in case of low utilization and/or overbooking.
• She/he handles cargo claims and ships damage claims in team with Claims and Ops dept.
• Monitoring the bunker consumption.
• Adjusting the speed in order to minimize the bunker consumption, but also with a view to perform the voyage schedule in compliance with the proforma.
• Coordinating with the agents for the berthing and terminal operations, trying his best to minimize the port stay.
• she/he communicates with customers, making sure to keep them always well informed and satisfied with the services she/he is in charge of.
• She/he manages cargo bookings and contingency plan in case of overbookings.
• she/he keeps customers always duly updated about the vessels position of his services and, in case of non-compliance with the proforma, she/he explains the actions taken for recovering.
• she/he studies the agreements with customers and /or JV in order to be aware of the main terms applicable.
• She/he manages the cost of his service, doing his best to minimize it, always complying with the level of quality set for his service.
• she submit profitability report at end of each voyage.
• she/he suggests any changes to improve the performance of his service.
• she/he checks the actual performance of the assigned service and compares same with the budget.

Key Interactions (Internal | External)

External: Agents | Agency | Feeder | Liner | POT | POD | POL

Internal: Finance | Admin | Operations | Commercial | Sales | HR | Pricing | Equipment control

Background And Experience

• Graduate/ Masters level education, Good computer skills (shipping software, EBMS, related logistics/ shipping/ marine certification, MS Office – Excel).
• 1.5/2 year minimum experience as a Assistant Line Manager or Line Manager within Feeder/Liner shipping companies environment.
• 5-10 years experience within feeder/liner shipping companies
• Knowledge of port, harbor, customs and immigration activities and procedures, and necessary legal requirements.
• Knowledge of Terminal operating systems, shipping operations, vessel services and port rotations.

Competencies And Skills

• Maintain relationship with shippers, agents, agency, principal, feeders
• Excellent communications and interpersonal skills
• Time management and organizational skills.
• Analytical, numerical and problem-solving skills when under pressure and with tight work deadlines.
• Team management and leadership qualities.