Work area: Customer ServiceLocation: Malaysia, Employment type: Full timeJob ID: 7281
The primary role of the Customer Service Manager is to manage the overall performance of Customer Service team to achieve the teams KPIs, build good relationships with customers and to develop people within the Customer Service team to be a strong resource for the company. This role reports into the Managing Director for SeaLead Shipping Malaysia.
Main Tasks And Responsibilities
Core responsibility is to ensure manage customer relations with regards to customer service related issues, enhance customer satisfaction and information flow.
Serve the customer in all queries and keep them well informed on all customer service related matters.
Ensure all Shipping Documentation are correct and in order as per the requirements of various authorities.
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