Work area: Customer Service Location: Malaysia, Employment type: Full time Job ID: 7281
The primary role of the Customer Service Manager is to manage the overall performance of Customer Service team to achieve the teams KPIs, build good relationships with customers and to develop people within the Customer Service team to be a strong resource for the company. This role reports into the Managing Director for SeaLead Shipping Malaysia.
Dispute coordination, follow up on and closure
External: JV partners | Customers and Clients | Agents
Internal: Trade Management | Commercial assistant | Sales executive| Operations/Liner Management| HR & Admin |Finance
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