Executive – Import Documentation

October 13, 2023

Work area: Documentation Location: Dubai, Employment type: Full time Job ID: 9627

Job Purpose

The primary role of the Import Documentation Executive is to effectively handle the Import cycle activities at the counter.

Main Tasks and Responsibilities

Documentation Desk

  • Core responsibility is to ensure all Import activities are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter.
  • Act as a primary point of contact for customers having import related queries.
  • Invoicing – Accurate invoicing capturing correct applicable local charges within the system – automated/ manual, as applicable.
  • Manage any short landed shipments and customer’s expectations when there are shipment delays.
  • Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies.
  • Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.
  • Detailed verification of documentation to ensure compliance with internal & statutory bodies’ requirements.
  • Internal coordination on change inquiries and issue resolution.
  • Support the ad hoc tasks assigned by management.

Key interactions (Internal | External)

External: Customers | Surveyors | Vendors | Dubai Trade | Terminal.

Internal:  Across the Departments | Overseas offices.

Education Requirements

Bachelor’s Degree or qualified professional.

Language Requirements

Good command of Spoken and Written English.

Background and Experience

  • Minimum 3-4 years’ experience in the Container Shipping industry.
  • Import Shipping Processes and Documentation working knowledge is a must.
  • MS Office Application.
  • Basic knowledge of geography and port operations.

Competencies and skills

  • Team Player, strong interpersonal skills.
  • Customer Service Orientated.
  • Attention to detail, error free working.
  • Work well under pressure in a fast-paced and professional environment.
  • Flexible, willing approach to adjust to new Systems/ Processes, when applicable.
  • Ability to draw conclusions and make recommendations based upon data analysis.
  • Ability to multi-task and deal with and manage multiple stakeholders.
How can we help you?

How to apply

Please fill out the application form below and share your CV.

I would like to apply for this job

    Upload your CV

    Please upload your resume in PDF (maximum file size: 1 MB).