Executive – Import Documentation

Job Purpose

The primary role of the Import Documentation Executive is to effectively handle the Import cycle activities at the counter.

Main Tasks and Responsibilities

Documentation Desk

• Core responsibility is to ensure all Import activities are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter.
• Act as a primary point of contact for customers having import related queries.
• Invoicing – Accurate invoicing capturing correct applicable local charges within the system – automated/ manual, as applicable.
• Manage any short landed shipments and customer’s expectations when there are shipment delays.
• Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies.
• Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.
• Detailed verification of documentation to ensure compliance with internal & statutory bodies’ requirements.
• Internal coordination on change inquiries and issue resolution.
• Support the ad hoc tasks assigned by management.

Key interactions (Internal | External)

External: Customers | Surveyors | Vendors | Dubai Trade | Terminal.

Internal:  Across the Departments | Overseas offices.

Education Requirements

Bachelor’s Degree or qualified professional.

Language Requirements

Good command of Spoken and Written English.

Background and Experience

• Minimum 3-4 years’ experience in the Container Shipping industry.
• Import Shipping Processes and Documentation working knowledge is a must.
• MS Office Application.
• Basic knowledge of geography and port operations.

Competencies and skills

• Team Player, strong interpersonal skills.
• Customer Service Orientated.
• Attention to detail, error free working.
• Work well under pressure in a fast-paced and professional environment.
• Flexible, willing approach to adjust to new Systems/ Processes, when applicable.
• Ability to draw conclusions and make recommendations based upon data analysis.
• Ability to multi-task and deal with and manage multiple stakeholders.